Charter closing commercial call center; says all employees will be offered new positions

Charter Spectrum is shutting down its commercial call center in Rochester.

The company is transitioning the work to other, larger U.S. call centers that handle small and mid-size businesses. All Rochester employees who had been working with businesses are being offered new positions serving residential customers, a company spokeswoman said Thursday.

“An important part of Spectrum’s strategy for providing better service is larger call centers, where we can deliver information, training and technology to our representatives much more effectively,” said Kimberly Noetzel, senior manager of communications for Charter Spectrum.

“Every affected employee has been offered a role in our large residential call center in Rochester,” she added, “and we will continue to have a large presence in Rochester, including our local technicians who install and repair Spectrum services and maintain our local networks.”

Noetzel declined to say how many employees are affected by the transition. Jeff Kiger of the P-B estimated it could be as high as 200 workers. Charter has about 800 total employees in the Rochester area.

Follow Sean on Twitter.